Kotabaru, South Kalimantan (ANTARA) - The Kotabaru Civil Service and Human Resources Development Agency (BKPSDM) held technical guidance on the National Public Service Complaint Management System (SP4N-Lapor) for complaint management admins from all regional work units (SKPD) and sub-districts.
The district's Assistant for General Administration Slamet Riyadi emphasized that SP4N-Lapor is not just a technological innovation, but a concrete manifestation of the local government's commitment to realizing transparent, clean and responsive governance.
“This momentum is important to stengthen a culture of service. Serving is not only a bureaucratic obligation, but a calling in building a Kotabaru that is open and trusted by the public,” he said here, Thursday.
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Chair of the committee Saubari said that the technical guidance was held to improve the capacity of regional officers in handling public reports more quickly, accurately and transparently.
The technical guidance presented two speakers: Maulana Achmadi, Assistant for Maladministration Prevention of the South Kalimantan's Ombudsman, and Chairun Ni’mah, SS, MAP, Head Public Opinion Management at the South Kalimantan Communications and Informatics Office (Diskominfo).
They discussed strategies in preventing maladministration and managing social media-based complaints to ensure promt action on public reports.
In SP4N-Lapor, people can submit complaints, suggestions, and ideas through official channels, such as app, email, or social media. Complaints, ranging from complicated public services, damaged roads, to the need for important information, will be forwarded to the related agencies.
The program alighs with the soon-to-be-launch “Kotabaru Mendengar” initiative. The program will accomodate public participation in easily, quick and effectively expressing aspirations.
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