Banjarbaru, South Kalimantan (ANTARA) - The Management of PLN South and Central Kalimantan Main Distribution Unit ((UID Kalselteng) gave positive response to public complaints submitted via Ombudsman of South Kalimantan Representative.
Head of Indonesian Ombudsman Representative of South Kalimantan Hadi Rahman appreciated PLN for positively responded public complaints.
He also extended the public's appreciation for the newly built Ahmad Yani Customer Service Unit (ULP) office and now providing better service.
"PLN has shown admirable commitment in responding incoming complaints. The public really appreciates the improvement in services carried out by ULP Ahmad Yani," said Hadi Rahman in Banjarbaru, Friday.
In addition, he expressed his gratitude to PLN management for taking time to visit Ombudsman office for audience during their busy schedule.
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Hadi then talked about the increasing progress of village electricity development. He hopes that the ratio of village electricity in South Kalimantan to reach 100 percent soon.
The Ombudsman head reminded that PLN's role in providing the best services to the public is very crucial.
"We hope that this good cooperation to continue and PLN keeps on improving the quality of its services. PLN's quick response and appropriate action to customer complaints in very important to maintain public trust," he said.
Responding to this, PLN South-Central Kalimantan GM Muhammad Joharifin pointed out that PLN is always commmitted to responding every complaint from the public and immediately take action.
"We have many service and complaints channels related to electricity, either through PLN 123 call center or PLN Mobile app. Customers will get accurate information and the whole process is integrated into the Central PLN system,” Joharifin expounded.
He encouraged the public to use these channels, so they get quick and accurate service, also avoiding brokering practices which are very detrimental to the community.
Joharifin also explained about public complaints regarding the activities of Controlling on Electricity Use (P2TL) and Controllling on Electricity Subsidy Customers (P2SL).
He said both are the state's mandate to assure that electricity subsidies are right on target. This is also a form of PLN's care for the public safety from the danger posed by illegal electricity use.
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