HST wins Top 30 in managing public service complaints

Barabai, S Kalimantan (ANTARA) - The Regent of Central Hulu Sungai (HST) HA Chairansyah accompanied by Head of Communication and Informatics Agency (Diskominfo) Edina Fitria Rahman received the 2019 Top 30 in Managing Public Service Complaints award from Administrative and Bureaucratic Reform Minister (MenPAN-RB) Tjahjo Kumolo in Jakarta, Monday (Dec 9, 2019) night.

Head of the Diskominfo Edina Fitria Rahman said, before winning the national award as the 2019 Top 30 in Managing Public Service Complaints, HST government took part in administrative selection by filling proposal form and suppporting documents at the https://sipp.menpan.go.id.

After passing the administrative selection, the next was follow-up assesment which consisted of presentation, interview, and field observation on November 27, 2019.

By relying on LAPOR! application, which has been launched since April 30, 2019, she told, HST optimistic in managing public service complaints in an integrated, participatory manner, and utilized for continuous improvement.

LAPOR! (Online Service of Public Aspiration and Complaints) system facilitates faster response to public complaints about public services. 

Edina said, currently the application of LAPOR! in HST is connected to 30 government woking units (SKPD) and 11 sub-districts (kecamatan).

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"We hope by publishing how to use LAPOR! app to the public it will increase participation in improving public services in HST," she pointed out.

Regent HA Chairansyah expressed his gratitude for the award and hoped it would motivate to further improve services to the people.

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