PDAM Bandarmasih Creates Quick Respond Service

This includes responding to customer complaints quickly, so there is no slow service to adverse customer,

Banjarmasin, South Kalimantan (AntaranewsKalsel) - The government owned taps water company PDAM Bandarmasih creates quick respond service to rapidly address customer complaints to less than four hours.

Director of PDAM Bandarmasih Muslih at a press conference here on Friday revealed the rapid service responds to customer complaints to be launched on January 1, 2017 at 00.00 pm.

The service can be downloaded in playStore. This application, he said, will be integrated with SIMPDAM, SMS, gateway, email, twitter, facebook, call centers, to mobile applications.

"But if the customer does not have android phone, he can get it via SMS and telephone at the number 0811515186 or call center 0511-325241," he said.

According to Muslih, all customer complaints through official taps company channels will immediately be routed by the admin to relevant work units that deal with the complaint.

"I took myself to oversee the customer complaints to ensure fast response service is done," he said.

According to him, the customer complaint is not only related to water distribution problem, it also covers water meters and others.

He said as many as 174 thousand taps subscribers currently recorded, where the excellent service should be increased for better sustainability in the next year.

Muslih said PDAM, which now has almost 100 per cent coverage of services in all areas of the capital of this province to suburban, continues to seek maximum distribution.

"This includes responding to customer complaints quickly, so there is no slow service to adverse customer," he explained.

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